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|Personal profile analysis and counselling|
Like it or not, teams are here to stay. An effective team, more often than not, produces first-rate results. High-performing teams exhibit accountability, purpose, cohesiveness, and collaboration. How do you turn a dysfunctional group into a productive team? Can you make a good team better? Find out the answers to both of these questions during a full schedule of active team building training.
At this program's conclusion, participants should be able to:
1. Describe the teambuilding process.
2. Explain the basic behavioral styles and how to manage each.
3. Demonstrate effective listening skills.
4. Rephrase blunt wording for better communication.
5. Identify team strengths and opportunities for improvement.
The following outline highlights some of the course’s key learning points.
This training begins with a discussion of what makes a successful team and where the participants' teams are falling short.
Unit two focuses on participants learning to identify their own behavioral styles, the styles of their teammates, and how to adjust for better communication. This module is beneficial to all who wish to work better with different kinds of people.
This component of the training exposes participants to a method for improving their listening skills. They will learn how to focus on the speaker, empathize with what is being said, analyze the message, and respond. Also they will engage in several rounds of practice listening where they will pinpoint their biggest challenges for additional instruction.
Many people can have an entire conversation without asking a single question. Unfortunately, they often miss the point, miss out on facts, or miss an opportunity to communicate that they really understand the speaker. This segment focuses on how to ask open-ended and closed-ended questions and when to use each for better team communication.
The lesson "it's not what you say but how you say it" is one that takes some people years to learn. In this portion of the program, participants will learn how to use language so that it will be better received in conversations and in writing. Special emphasis is placed on learning to say "no" in ways that reduce conflict and eliminating phrases such as "that's not my job" and "I don't know."
This section looks at ways to deal effectively with difficult personalities and difficult situations. Participants will discuss better ways in which to communicate and manage relationships with those whose actions make the process harder.
By the end of this program, participants will learn to value the different behavioral styles of the people on their team. They will also know how to listen better and ask better questions, choose their words carefully for better communication, and deal with challenging situations.